Tech Support Pro: Customer Care & Problem Solver

TalentLink Outsourcing; Davao del Sur; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Government Mandated Benefits: 13th Month Pay

Insurance Health & Wellness

Professional Development: Job Training, Mentorship Program

Job summary

A leading outsourcing company is seeking a Technical Support Representative for its Davao City site. This role involves responding to customer inquiries, resolving issues, and collaborating with team members to enhance service quality. Ideal candidates will possess strong interpersonal skills and a solid work ethic. Comprehensive employee benefits are offered, including mandated benefits and professional development programs.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

English Language

Customer Service

Problem Solving

Team Player

Account Management

Strong Work Ethic

Technical Skills

Back Office Support

Call Centre

Interpersonal Skills

Organizational Skills

Job description

A leading outsourcing company is seeking a Technical Support Representative for its Davao City site. This role involves responding to customer inquiries, resolving issues, and collaborating with team members to enhance service quality. Ideal candidates will possess strong interpersonal skills and a solid work ethic. Comprehensive employee benefits are offered, including mandated benefits and professional development programs.