Wealth Management Product Lead, Client Experience

JPMorgan Chase & Co.

Philippines

Presencial

PHP 700 000 - 1 100 000

Tempo integral

Há 2 dias

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Resumo da oferta

JPMorganChase in the Philippines is seeking a Senior Product Associate to shape how client service interactions are routed and delivered. You will translate business needs and customer insights into scalable product improvements while partnering with cross-functional teams to drive discovery, delivery, and launch readiness for resilient customer service channels.

The role emphasizes collaboration with product, technology, and operations teams, focusing on improving interaction routing,

Qualificações

Experience in product management and owning end-to-end lifecycles.
Ability to translate business needs into scalable product improvements.
Experience documenting workflows and user stories for delivery teams.

Responsabilidades

Execute solution refinement and delivery within an Agile environment.
Collaborate with product, legal, risk, operations, tech, design, and data teams.
Document scope, workflows, and user stories for clear outcomes.
Refine requirements and delivery tasks with technology teams.
Coordinate QA, UAT, and production validation to meet requirements.
Support escalations with subject-matter expertise on production issues.
Apply analytical thinking to evolve key applications and product capabilities.