Client Service Senior Manager: Transformation & Growth Lead

JPMorgan Chase & Co.; Manila; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

JPMorgan Chase & Co. in Taguig City, Metro Manila, Philippines, is seeking a Client Service Senior Manager to lead a dynamic team and drive innovations in client service.

You will shape operational policies, manage treasury and cash management products, and deliver high-quality service while guiding strategic initiatives and data-driven improvements. The role emphasizes leadership, stakeholder influence, and change management, with opportunities to grow within a global financial institution

Qualifications

• 5+ years of extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
• Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
• Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
• Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
• Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.

Responsibilities

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
• Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
• Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
• Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
• Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Skills

Team leadership

Treasury & cash management

Data analysis

Stakeholder management

Change management

Project management

Digital literacy

AI/ML awareness

Job description

JPMorgan Chase & Co. in Taguig City, Metro Manila, Philippines, is seeking a Client Service Senior Manager to lead a dynamic team and drive innovations in client service.

You will shape operational policies, manage treasury and cash management products, and deliver high-quality service while guiding strategic initiatives and data-driven improvements. The role emphasizes leadership, stakeholder influence, and change management, with opportunities to grow within a global financial institution