Client Service VP: Transformation Leader for Premium Banking

JPMorganChase; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in Manila seeks a Client Service Senior Manager to lead a team focused on resolving client requests and improving service operations. You will shape operational policies, leverage treasury and cash management products, and drive data-informed decisions to raise service quality and efficiency.

You will influence stakeholders, manage change, and guide strategic initiatives aligned with the bank's objectives.

Qualifications

• 5+ years leading client service or related teams.
• Experience with treasury and cash management products.
• Strong data analysis and problem-solving skills.

Responsibilities

• Lead and manage a team of Client Service Professionals to enhance efficiency and resilience of the operating platform.
• Develop and implement strategic operational plans leveraging treasury and cash management knowledge to deliver excellent service.
• Analyze complex data to identify trends and opportunities and test innovative solutions aligned with policies.
• Establish productive relationships with internal stakeholders to drive mutually beneficial outcomes.
• Oversee end-to-end change management, including communications and stakeholder impact mitigation.

Skills

Leadership

Data analysis

Change management

Stakeholder management

Project management

Job description

JPMorganChase in Manila seeks a Client Service Senior Manager to lead a team focused on resolving client requests and improving service operations. You will shape operational policies, leverage treasury and cash management products, and drive data-informed decisions to raise service quality and efficiency.

You will influence stakeholders, manage change, and guide strategic initiatives aligned with the bank's objectives.