Wealth Management - Senior Product Associate

JPMorgan Chase & Co.; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Senior Product Associate to shape how client service interactions are routed and delivered. You will translate business needs and customer insights into scalable product improvements while partnering with cross-functional teams to drive discovery, delivery, and launch readiness for resilient customer service channels.

The role emphasizes collaboration with product, technology, and operations teams, focusing on improving interaction routing,

Qualifications

• Experience in product management and owning end-to-end lifecycles.
• Ability to translate business needs into scalable product improvements.
• Experience documenting workflows and user stories for delivery teams.

Responsibilities

• Execute solution refinement and delivery within an Agile environment.
• Collaborate with product, legal, risk, operations, tech, design, and data teams.
• Document scope, workflows, and user stories for clear outcomes.
• Refine requirements and delivery tasks with technology teams.
• Coordinate QA, UAT, and production validation to meet requirements.
• Support escalations with subject-matter expertise on production issues.
• Apply analytical thinking to evolve key applications and product capabilities.

Skills

Product management

Product lifecycle

Data literacy

Agile delivery

Workflow documentation

Cross-functional collab

IVR routing

Tools

Genesys

Job description

Wealth Management - Senior Product Associate

Philippines

Job Information

• Job Identification 210794158
• Job Category Product Management
• Business Unit Asset & Wealth Management
• Posting Date 10/15/2026, 06:49 AM
• Locations 11th Avenue corner 36th Street Uptown Bonifacio, Taguig City, 1635, PH
• Apply Before 10/17/2026, 04:00 AM
• Job Schedule Full time
• Job Shift Evening

Job Description

Shape how customers connect with us by improving interaction routing and service experiences. Partner across business and technology to turn customer insights into measurable product outcomes. Build scalable solutions that strengthen reliability, efficiency, and client experience.

As a Senior Product Associatein the Client Service Products team, you will help evolve how customer interactions are delivered and routed by translating business needs and customer insights into scalable product improvements. You will partner with cross-functional teams to drive product discovery, delivery, and launch readiness supporting resilient, stable experiences across client service channels.

Job Responsibilities

• Execute solution refinement and delivery within an Agile delivery environment.
• Collaborate with partners across product, legal, risk and controls, operations, technology, design, and data teams.
• Document scope, workflows, and user stories to support clear delivery outcomes.
• Partner with technology teams to refine requirements and delivery tasks.
• Coordinate quality assurance testing, user acceptance testing, and production validation to confirm solutions meet business requirements.
• Support escalations by contributing subject-matter expertise on production issues and incident resolution.
• Apply analytical and critical-thinking skills to evolve key applications and product capabilities.

Required qualifications, capabilities & skills

• Experience in product management, product ownership, project management, or a related domain.
• Experience supporting product lifecycle activities from discovery through delivery (e.g., defining requirements, supporting solution design, and launch readiness).
• Experience documenting workflows, scope, and user stories in a format used by cross-functional delivery teams.
• Ability to use data to identify opportunities, define use cases, and measure outcomes (data literacy).
• Experience identifying process gaps and implementing improvements that enhance efficiency and/or client experience.
• Experience partnering with technology teams to refine requirements, delivery tasks, and acceptance criteria.
• Experience with contact center interaction routing, including skills-based routing and interactive voice response (IVR) user flows (Genesys).

Preferred qualifications, capabilities & skills

• Experience improving servicing or contact center strategies across multiple channels (e.g., voice, digital, messaging).
• Experience partnering closely with engineering teams to translate requirements into build‑ready stories and acceptance criteria.
• Experience supporting production releases, post-launch measurement, and continuous improvement cycles.
• Familiarity with resiliency, stability, and operational readiness considerations for customer‑facing platforms.
• Experience applying user research and customer feedback to prioritize product decisions.

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Organization Description

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.