WE’RE HIRING: BOOKING SPECIALIST | ONSITE

XMCBPO; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Performance incentives

HMO/health benefits

Paid leaves

Training and career development

Employee engagement activities

Stable career opportunity with a un/

Job summary

XMCBPO is seeking a booking and reservations support agent to handle requests and provide a seamless customer experience. You will assist customers with inquiries, process changes and cancellations, and ensure smooth travel bookings in a fast-paced environment.

The role requires excellent English communication, strong attention to detail, and willingness to work onsite in Ortigas, with night shifts. Prior BPO or travel industry exposure is a plus, and you will be part of a supportive team with

Qualifications

• Excellent English communication skills.
• Customer service or BPO experience is a plus.
• Travel, reservations, hospitality, or airline experience is an advantage.
• Strong attention to detail and organizational skills.
• Willing to work onsite in Ortigas.
• Amenable to a night-shift schedule.
• Fast learner with a positive, customer-focused attitude.

Responsibilities

• Handle booking and reservation requests.
• Assist customers with inquiries and concerns.
• Process changes, cancellations, and other booking needs.
• Provide excellent customer service and a smooth booking experience.

Skills

Excellent English

Detail oriented

Organizational skills

Night shift capable

Job description

About the role

Handle booking and reservation requests, assist customers with inquiries and concerns, process changes, cancellations, and other booking needs, and provide excellent customer service and a smooth booking experience.

Key responsibilities

• Handle booking and reservation requests

• Assist customers with inquiries and concerns

• Process changes, cancellations, and other booking needs

• Provide excellent customer service and a smooth booking experience

About you

• Excellent English communication skills

• Customer service or BPO experience is a plus

• Travel, reservations, hospitality, or airline experience is an advantage

• Strong attention to detail and organizational skills

• Willing to work onsite in Ortigas

• Amenable to a night-shift schedule

• Fast learner with a positive, customer-focused attitude

Benefits

• Competitive salary package

• Performance incentives

• HMO/health benefits

• Paid leaves

• Training and career development opportunities

• Employee engagement activities

• Stable career opportunity with a supportive team