Customer Service Representative

Q2 HR Solutions Inc.; Parañaque; On-site; PHP 200,880 - 245,520; Full time

Benefits offered by this job

Competitive salary package

HMO and other benefits on day 1

Paid training and career development opportunities

Friendly and collaborative work environment

Job summary

A leading BPO company in Parañaque is seeking to hire individuals for customer service roles. The role involves responding to customer inquiries via chat, providing solutions, and ensuring customer satisfaction. Candidates should have excellent English skills and can either have prior BPO experience or be a college graduate. The position offers a competitive salary and numerous benefits from day one.

Qualifications

• At least 6 months of BPO experience or a college graduate (no prior experience required).
• Willing to work onsite in Merville, Parañaque.
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries via chat in a timely and professional manner.
• Provide accurate information and solutions to customer concerns.
• Document interactions and follow company processes and guidelines.
• Ensure high levels of customer satisfaction through excellent service.

Skills

Excellent English communication and typing skills

Strong customer service orientation

Problem-solving skills

Education

College graduate

Job description

Qualifications

• At least 6 months of BPO experience OR a college graduate (No prior experience required)
• Excellent English communication and typing skills
• Willing to work onsite in Merville, Parañaque
• Amenable to shifting schedules, including weekends and holidays
• Strong customer service orientation and problem-solving skills

What You'll Do

• Respond to customer inquiries via chat in a timely and professional manner
• Provide accurate information and solutions to customer concerns
• Document interactions and follow company processes and guidelines
• Ensure high levels of customer satisfaction through excellent service

What We Offer

• Competitive salary package 18k - 22k
• HMO and other benefits on day 1. (Upon Hiring)
• Paid training and career development opportunities
• Friendly and collaborative work environment

How to Apply

• Start your career journey with us today!
• We’re excited to meet future team players like you!