Customer-Focused Booking Specialist — Night Shift (Ortigas)

XMCBPO; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Performance incentives

HMO/health benefits

Paid leaves

Training and career development

Employee engagement activities

Stable career opportunity with a un/

Job summary

XMCBPO is seeking a booking and reservations support agent to handle requests and provide a seamless customer experience. You will assist customers with inquiries, process changes and cancellations, and ensure smooth travel bookings in a fast-paced environment.

The role requires excellent English communication, strong attention to detail, and willingness to work onsite in Ortigas, with night shifts. Prior BPO or travel industry exposure is a plus, and you will be part of a supportive team with

Qualifications

• Excellent English communication skills.
• Customer service or BPO experience is a plus.
• Travel, reservations, hospitality, or airline experience is an advantage.
• Strong attention to detail and organizational skills.
• Willing to work onsite in Ortigas.
• Amenable to a night-shift schedule.
• Fast learner with a positive, customer-focused attitude.

Responsibilities

• Handle booking and reservation requests.
• Assist customers with inquiries and concerns.
• Process changes, cancellations, and other booking needs.
• Provide excellent customer service and a smooth booking experience.

Skills

Excellent English

Detail oriented

Organizational skills

Night shift capable

Job description

XMCBPO is seeking a booking and reservations support agent to handle requests and provide a seamless customer experience. You will assist customers with inquiries, process changes and cancellations, and ensure smooth travel bookings in a fast-paced environment.

The role requires excellent English communication, strong attention to detail, and willingness to work onsite in Ortigas, with night shifts. Prior BPO or travel industry exposure is a plus, and you will be part of a supportive team with