Travel and Hospitality Specialist

Metacom Careers; Pasay; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

22 Paid Leaves

HMO coverage

Government-mandated benefits

13th Month Pay

Career growth and development...

Job summary

Metacom Careers in Pasay City is hiring for a travel customer service specialist to assist customers with bookings, changes, and itineraries.

You will handle inquiries about flights, hotels, and vacation packages, document interactions, and maintain high levels of customer satisfaction while working on a shifting schedule.

This role offers paid training, competitive benefits, and opportunities for growth within a dynamic travel services team.

Qualifications

• Proficiency in English at CEFR B2 level.
• Willing to work onsite in Pasay City and in shifting schedules.
• Profile 1: No call center experience required; Profile 2: at least 6 months call center experience (CCE).
• Excellent communication and customer service skills.

Responsibilities

• Assist customers with travel bookings and itinerary changes.
• Handle inquiries related to flights, hotels, and travel services.
• Resolve customer concerns and service requests professionally and promptly.
• Accurately document interactions and update account information.

Skills

Communication skills

Problem-solving

Customer service

English proficiency (B2)

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

ALS Graduate

Job description

Covers end to end support travel brand - airlines, hotels, and travel booking platforms. Agents handle reservation, cancellations, refunds, and guest services.

Responsibilities

• Assist customers with travel bookings, reservations, and itinerary changes.


• Handle inquiries related to flights, hotels, vacation packages, and other travel services.


• Resolve customer concerns, complaints, and service requests in a professional and timely manner.


• Accurately document customer interactions and update account information.


• Follow company policies, procedures, and quality standards.


• Maintain excellent communication and customer satisfaction throughout each interaction.

Job Requirements

• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.


• Profile 1: No call center experience required.


• Profile 2: At least 6 months of call center experience (CCE).


• English proficiency equivalent to CEFR B2.


• Willing to work onsite in Pasay City.


• Willing to work on a shifting schedule, including weekends and holidays.


• Strong communication, problem-solving, and customer service skills.

Employment Details

• Salary: Up to ₱25,000 (depending on BPO experience)

Benefits

• Competitive salary package


• Paid training


• 22 Paid Leaves


• HMO coverage


• Government-mandated benefits


• 13th Month Pay


• Career growth and development opportunities