Hotel Reservations Agent | BPO experience is a plus | 30k Sign-on Bonus

Telesys BPO; Makati; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

HMO & dental benefits

Paid vacation and sick leave

Opportunities for promotion and career development

Wellness programs and exclusive employee discounts

Diverse, inclusive, and supportive workplace

Job summary

A leading BPO company in Metro Manila is seeking customer-focused individuals for the Call Center Agent role. You will handle inquiries and resolve customer concerns, ensuring top-tier service. We welcome applicants with or without BPO experience, and training will be provided. This full-time position requires strong communication skills and flexibility with schedules.

Qualifications

• Strong written and verbal communication skills.
• Ability to work in a fast-paced call environment.
• Willingness to work nights, weekends, and holidays.
• Ability to work in a fast-paced, high-volume call environment.
• Customer service experience is a plus (training provided).
• Amenable to work shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Handle inquiries and resolve customer concerns.
• Deliver top-tier service with every interaction.
• Assist customers with bookings and schedule changes as needed.

Skills

Strong communication skills

Customer service experience

BPO experience not required

Fast-paced environment

Customer service

Shift work

Education

High School graduate (college level or degree is an advantage)

Job description

Onsite Interview | 1-Day Hiring Process | Same-Day Job Offer

Position: Call Center Agent/Hotel Reservations Agent

Job Type: Full-Time | Shifting Schedule

Location: Within Metro Manila

We’re looking for dedicated and customer-focused individuals to join our team as Hotel Reservations Agent. In this role, you'll serve as the first point of contact for our customers—handling inquiries, resolving concerns, and delivering top-tier service with every interaction.

What We Offer:

• Competitive salary with performance-based incentives
• HMO & dental benefits
• Paid vacation and sick leave
• Opportunities for promotion and career development
• Wellness programs and exclusive employee discounts
• A diverse, inclusive, and supportive workplace

Ready to Start?

Apply today and become part of a company that values customer care and employee growth. Join our team and start making an impact—one call at a time.

Qualifications:

• High School graduate (college level or degree is an advantage)
• Strong communication skills—both written and verbal
• Open to applicants with or without BPO experience
• Ability to work in a fast-paced, high-volume call environment
• Customer service experience is a plus (training provided)
• Amenable to work shifting schedules, including nights, weekends, and holidays