Wave 1 CSR - No FINAL INTERVIEW

Concentrix Philippines; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Philippines is hiring a Customer Service Representative for a Telco Sales account. The role focuses on delivering exceptional customer support while promoting and selling telco products and services.

You will handle inquiries via calls, chat, or email, resolve issues, and identify opportunities to upsell mobile plans, broadband, TV packages, and value-added services, aiming to enhance the customer experience throughout each interaction.

Qualifications

• Open to any educational attainment.
• No prior experience required.
• Strong communication skills (verbal and written).
• Able to work in shifting schedules and fast-paced environments.
• Virtual Hiring Process and paid training provided.

Responsibilities

• Handle inbound/outbound calls, chat, or email about telco products and services.
• Provide accurate, clear, and timely information to customers.
• Resolve issues like billing, activations, migrations, and technical concerns.
• Promote and upsell telco solutions such as mobile plans, broadband, TV, and value-added services.
• Maintain professionalism, empathy, and high-quality customer experience.

Skills

Strong communication

Shift work

Customer service mindset

Job description

Job Description

The CSR for a Telco Sales Account is responsible for providing exceptional customer support while actively promoting and selling telecommunications products and services. This role involves handling inquiries, resolving issues, processing account-related requests, and identifying opportunities to upsell or cross-sell telco solutions such as mobile plans, broadband, TV packages, and value-added services.

Key Responsibilities

• Handle inbound and/or outbound calls, chat, or email inquiries related to telco products, billing, service activation, upgrades, and technical concerns.
• Provide accurate, clear, and timely information to customers.
• Resolve issues such as service interruptions, device setup, SIM activation, roaming concerns, and general account assistance.
• Ensure excellent customer experience by maintaining professionalism, empathy, and efficiency.
• Sales & Upselling.

Job Qualifications

• Open to any educational attainment.
• No experience needed.
• Strong communication skills (verbal and written).
• Ability to work in shifting schedules and fast-paced environments.
• Virtual Hiring Process.
• Paid Training.