RAMPINGGGG CSR Telco Sales - Alabang Site

Herb & Angel Motor Shop Corp.; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A telecommunications service provider in Cebu City is seeking a Customer Service Representative for its Telco Sales Account. This role involves supporting customers with inquiries about mobile, internet, and TV services, recommending suitable plans, and ensuring a seamless experience throughout. No previous BPO experience is necessary, as training will be provided. Ideal candidates will possess good communication skills and a customer-friendly attitude, with opportunities for career growth within the company.

Qualifications

• No BPO experience required; training will be provided.
• Ability to work in shifting schedules or rotating weekends/holidays.

Responsibilities

• Handle customer calls or chats related to telco plans.
• Recommend products and service bundles based on customer needs.
• Resolve issues efficiently while maintaining positive experiences.
• Process account updates and plan activations.
• Meet sales targets and performance metrics.

Skills

Good communication skills

Customer-friendly attitude

Basic computer navigation

Typing skills

Education

Open to any educational attainment

Job description

Customer Service Representative (CSR) – Telco Sales Account

Provides customer support and guided selling for mobile, internet, and TV services by assisting with inquiries, recommending suitable plans, and ensuring a seamless customer experience from onboarding to after-sales.

Key Responsibilities:

• Handle customer calls or chats related to telco plans, billing, and basic technical concerns.
• Recommend products, upgrades, and service bundles based on customer needs.
• Resolve issues efficiently while maintaining a positive customer experience.
• Process account updates, plan activations, and service requests.
• Meet sales targets, quality scores, and performance metrics.
• Accurately document interactions in the system.

Qualifications:

• Open to any educational attainment (high school graduates, SHS graduates, and college levels welcome).
• No BPO experience required; training will be provided.
• Good communication skills and customer-friendly attitude.
• Basic computer navigation and typing skills.
• Willingness to learn telco products and processes.
• Ability to work in shifting schedules or rotating weekends/holidays.