Telco Account CSR - Open to no BPO experience

Otoproject Group; Las Piñas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Otoproject Group in the Philippines seeks a customer service representative to handle inbound inquiries related to telecommunications products and services. You will assist customers with billing concerns, account updates, plan changes, and service requests.

You will troubleshoot basic mobile, internet, and network connectivity issues, provide accurate information about plans, promotions, devices, and company policies, and document interactions using company systems.

Responsibilities

• Handle inbound customer inquiries related to telecommunications products and services.
• Assist customers with billing concerns, account updates, plan changes, and service requests.
• Troubleshoot basic mobile, internet, and network connectivity issues.
• Provide accurate information about plans, promotions, devices, and company policies.
• Process account updates, upgrades, and customer requests efficiently.
• Document customer interactions accurately using company systems.
• Escalate complex technical or account-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to telecommunications products and services.
• Assist customers with billing concerns, account updates, plan changes, and service requests.
• Troubleshoot basic mobile, internet, and network connectivity issues.
• Provide accurate information about plans, promotions, devices, and company policies.
• Process account updates, upgrades, and customer requests efficiently.
• Document customer interactions accurately using company systems.
• Escalate complex technical or account-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.