Wave 1 CSR - No Final Interview (Customer Service)

Herb & Angel Motor Shop Corp.; Pampanga; On-site; PHP 212,040 - 323,640; Full time

Benefits offered by this job

Paid Training

Job summary

A local telecommunications service provider in Pampanga is seeking a Customer Service Representative to provide exceptional support for telecommunications products. You will handle inquiries, resolve issues, and upsell services. This role requires strong communication skills and offers a monthly salary of ₱19,000-29,000, along with allowances and incentives. Open to all educational backgrounds with no prior experience necessary.

Qualifications

• No experience needed, paid training provided.
• Must be willing to handle customer inquiries and assist with issues.

Responsibilities

• Handle inbound and outbound calls, chat, or email inquiries.
• Provide accurate information to customers.
• Resolve service interruptions and general account assistance.

Skills

Strong communication skills (verbal and written)

Ability to work in shifting schedules

Ability to work in fast-paced environments

Education

Open to any educational attainment

Job description

Wave 1 CSR - No Final Interview (Customer Service)

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Job Description

The CSR for a Telco Sales Account is responsible for providing exceptional customer support while actively promoting and selling telecommunications products and services. This role involves handling inquiries, resolving issues, processing account-related requests, and identifying opportunities to upsell or cross-sell telco solutions such as mobile plans, broadband, TV packages, and value-added services.

Customer Service

• Handle inbound and/or outbound calls, chat, or email inquiries related to telco products, billing, service activation, upgrades, and technical concerns.
• Provide accurate, clear, and timely information to customers.
• Resolve issues such as service interruptions, device setup, SIM activation, roaming concerns, and general account assistance.
• Ensure excellent customer experience by maintaining professionalism, empathy, and efficiency.
• Sales & Upselling.

Qualifications

• Open to any educational attainment.
• No experience needed.
• Strong communication skills (verbal and written).
• Ability to work in shifting schedules and fast-paced environments.
• Virtual Hiring Process.
• Paid Training.

Earn up to ₱19,000-29,000 per month with allowance + incentives and HMO.

Start Date every Monday!!

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