Telco Account CSR - Open for Newbies

Recruitify_HR; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR is seeking capable customer service specialists in the Philippines to handle inbound inquiries about telecommunications products and services. You will assist with billing concerns, account updates, plan changes, and service requests while troubleshooting basic connectivity issues.

The role requires delivering accurate information on plans, promotions, devices, and policies, processing updates efficiently, and documenting interactions in company systems.

Responsibilities

• Handle inbound customer inquiries related to telecommunications products and services.
• Assist customers with billing concerns, account updates, plan changes, and service requests.
• Troubleshoot basic mobile, internet, and network connectivity issues.
• Provide accurate information about plans, promotions, devices, and company policies.
• Process account updates, upgrades, and customer requests efficiently.
• Document customer interactions accurately using company systems.
• Escalate complex technical or account-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to telecommunications products and services.
• Assist customers with billing concerns, account updates, plan changes, and service requests.
• Troubleshoot basic mobile, internet, and network connectivity issues.
• Provide accurate information about plans, promotions, devices, and company policies.
• Process account updates, upgrades, and customer requests efficiently.
• Document customer interactions accurately using company systems.
• Escalate complex technical or account-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.