Telco Account CSR

Recruitify_HR; Muntinlupa; On-site; PHP 335,000 - 469,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer support specialist to handle inbound inquiries for telecommunications products and services, assist with billing, account updates, and service requests, and troubleshoot basic connectivity issues.

The role emphasizes accurate documentation, adherence to policies, and meeting quality, productivity, and customer satisfaction targets, with escalation to the right department as needed.

Responsibilities

• Handle inbound customer inquiries related to telecommunications products and services.
• Assist customers with billing concerns, account updates, plan changes, and service requests.
• Troubleshoot basic mobile, internet, and network connectivity issues.
• Provide accurate information about plans, promotions, devices, and company policies.
• Process account updates, upgrades, and customer requests efficiently.
• Document customer interactions accurately using company systems.
• Escalate complex technical or account-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to telecommunications products and services.
• Assist customers with billing concerns, account updates, plan changes, and service requests.
• Troubleshoot basic mobile, internet, and network connectivity issues.
• Provide accurate information about plans, promotions, devices, and company policies.
• Process account updates, upgrades, and customer requests efficiently.
• Document customer interactions accurately using company systems.
• Escalate complex technical or account-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.