Warranty Specialist

Hino Motors Philippines Corporation; Calamba; On-site; PHP 279,000 - 502,000; Full time

Job summary

Hino Motors Philippines Corporation in Laguna-Calamba is seeking a Warranty Support Specialist to provide timely, professional assistance via phone, email, chat, or on-site unit assessment for product issues and warranty claims.

You will verify, document, and update warranty criteria, deliver dealer orientations and refresher trainings, and coordinate with the technical team on quality issues while processing warranty claims in line with manufacturer guidelines.

Qualifications

• Provide customer or dealer support for product issues and warranty claims.
• Verify, clarify, update and document warranty criteria, procedures, and policies.
• Provide orientation and training to new dealers and refresher sessions on warranty policies and procedures.
• Coordinate with technical team on warranty matters and quality issues.
• Receive, administer, evaluate and approve warranty claims per guidelines.

Responsibilities

• Provide customer or dealer support via phone, email, chat or on-site assessment.
• Verify and document manufacturer warranty criteria and procedures.
• Provide dealer orientations and refresher training on warranty policies.
• Coordinate with technical team on warranty quality issues and improvements.
• Process and approve warranty claims per guidelines and supplier's instructions.

Skills

Customer support

Warranty processing

Training

Cross-functional coordination

Documentation

Job description

• Provide customer or dealer support in a timely and professional assistance via phone, email, chat or actual unit assessment regarding product issues and warranty claims.

• Verify, Clarify, update and document the manufacturer’s warranty criteria, procedures, and policies.

• Provide orientation and training to new dealers and conduct refresher sessions on warranty policies, procedures, changes, technical report creation for warranty claim purposes.

• Coordinate with technical team pertaining to warranty matters on quality issues, area for improvement and recurring failures.

• Received, administer, process, evaluate, and approve warranty claims for Hino products based on Hino's criteria, as well as for other products sold through HMP, following the manufacturers or supplier's guidelines.