Warranty Claims & Dealer Support Specialist

Hino Motors Philippines Corporation; Calamba; On-site; PHP 279,000 - 502,000; Full time

Job summary

Hino Motors Philippines Corporation in Laguna-Calamba is seeking a Warranty Support Specialist to provide timely, professional assistance via phone, email, chat, or on-site unit assessment for product issues and warranty claims.

You will verify, document, and update warranty criteria, deliver dealer orientations and refresher trainings, and coordinate with the technical team on quality issues while processing warranty claims in line with manufacturer guidelines.

Qualifications

• Provide customer or dealer support for product issues and warranty claims.
• Verify, clarify, update and document warranty criteria, procedures, and policies.
• Provide orientation and training to new dealers and refresher sessions on warranty policies and procedures.
• Coordinate with technical team on warranty matters and quality issues.
• Receive, administer, evaluate and approve warranty claims per guidelines.

Responsibilities

• Provide customer or dealer support via phone, email, chat or on-site assessment.
• Verify and document manufacturer warranty criteria and procedures.
• Provide dealer orientations and refresher training on warranty policies.
• Coordinate with technical team on warranty quality issues and improvements.
• Process and approve warranty claims per guidelines and supplier's instructions.

Skills

Customer support

Warranty processing

Training

Cross-functional coordination

Documentation

Job description

Hino Motors Philippines Corporation in Laguna-Calamba is seeking a Warranty Support Specialist to provide timely, professional assistance via phone, email, chat, or on-site unit assessment for product issues and warranty claims.

You will verify, document, and update warranty criteria, deliver dealer orientations and refresher trainings, and coordinate with the technical team on quality issues while processing warranty claims in line with manufacturer guidelines.