WARRANTY PROCESSOR

QSJ Motors Phil.Inc.; Angeles; On-site; PHP 180,000 - 280,000; Full time

Job summary

QSJ Motors Phil.Inc. is seeking a detail-oriented warranty claims administrator to process submissions, verify coverage, and coordinate with multiple teams to ensure timely and accurate claims.

The role requires strong organizational skills, proficiency in Microsoft Office, and the ability to handle confidential information under pressure while meeting deadlines.

Qualifications

• College graduate or vocational graduate, preferably in Automotive Technology, Business Administration, or a related field
• With experience in warranty processing, automotive dealership, service operations, or claims processing is an advantage
• Knowledge of automotive parts, repairs, and warranty procedures is preferred
• Detail-oriented and highly organized
• Good communication, coordination, and follow-up skills
• Proficient in Microsoft Office and basic computer applications
• Able to work accurately under pressure and meet deadlines
• Trustworthy and capable of handling confidential company and customer information

Responsibilities

• Process and submit warranty claims to the manufacturer or authorized warranty provider.
• Review repair orders, job cards, invoices, and supporting documents for completeness and accuracy.
• Verify warranty coverage, parts, labor, and repair details before claim submission.
• Coordinate with service advisors, technicians, parts personnel, and accounting regarding warranty claims.
• Monitor the status of submitted warranty claims and follow up on pending claims.
• Handle rejected or returned claims and make necessary corrections or additional submissions.
• Ensure warranty claims are submitted within prescribed deadlines.
• Maintain accurate records of warranty claims, approvals, rejections, and payments.
• Prepare warranty reports and monitor claim performance.
• Ensure proper documentation and compliance with warranty policies and procedures.
• Coordinate with customers when additional information or documentation is required.
• Assist in warranty audits and provide necessary supporting documents.
• Identify recurring warranty issues and report concerns to management.
• Perform other warranty-related administrative duties as assigned.

Skills

Detail-oriented

Communication skills

Microsoft Office

Data entry

Education

Automotive Technology

Business Administration

Job description

• rocess and submit warranty claims to the manufacturer or authorized warranty provider.

• Review repair orders, job cards, invoices, and supporting documents for completeness and accuracy.

• Verify warranty coverage, parts, labor, and repair details before claim submission.

• Coordinate with service advisors, technicians, parts personnel, and accounting regarding warranty claims.

• Monitor the status of submitted warranty claims and follow up on pending claims.

• Handle rejected or returned claims and make necessary corrections or additional submissions.

• Ensure warranty claims are submitted within prescribed deadlines.

• Maintain accurate records of warranty claims, approvals, rejections, and payments.

• Prepare warranty reports and monitor claim performance.

• Ensure proper documentation and compliance with warranty policies and procedures.

• Coordinate with customers when additional information or documentation is required.

• Assist in warranty audits and provide necessary supporting documents.

• Identify recurring warranty issues and report concerns to management.

• Perform other warranty-related administrative duties as assigned.

Qualifications:

• College graduate or vocational graduate, preferably in Automotive Technology, Business Administration, or a related field.

• With experience in warranty processing, automotive dealership, service operations, or claims processing is an advantage.

• Knowledge of automotive parts, repairs, and warranty procedures is preferred.

• Detail-oriented and highly organized.

• Good communication, coordination, and follow-up skills.

• Proficient in Microsoft Office and basic computer applications.

• Able to work accurately under pressure and meet deadlines.

• Trustworthy and capable of handling confidential company and customer information.