Claims Specialist

Autokid Subic Trading Corporation; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Annual Company Trip

Gym Membership

Play Area for Employee's Kids

Family Medical Leave

Maternity & Paternity Leave

Parental Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

A leading automotive company in Quezon City is seeking a Claims and Warranty Officer to manage and process warranty claims for vehicles. This role involves verifying claims, coordinating with service teams, and ensuring proper documentation. The ideal candidate will have a Bachelor's Degree and 1-3 years of experience in warranty processing, with strong organizational and communication skills. Proficiency in Microsoft Office is required. This is a full-time on-site position with government-mandated benefits.

Qualifications

• 1-3 years of experience in warranty processing, claims handling, or service administration, preferably in the automotive industry.
• Knowledge of vehicle parts, service procedures, and warranty policies is an advantage.

Responsibilities

• Process and monitor vehicle warranty claims in accordance with company and manufacturer policies.
• Review service reports and verify warranty eligibility for parts and repairs.
• Prepare and submit warranty claim documentation to suppliers, manufacturers, or partner companies.
• Coordinate with the service department, technicians, and parts team to ensure accurate claim processing.
• Maintain organized records of warranty claims, supporting documents, and approvals.
• Track the status of submitted claims and follow up to ensure timely resolution.
• Assist customers with inquiries related to warranty coverage and claims procedures.
• Analyze warranty claims data and prepare reports for management.
• Ensure compliance with company policies, warranty procedures, and documentation requirements.
• Identify recurring issues and recommend improvements to reduce warranty claims and improve service quality.

Skills

Organizational skills

Documentation skills

Communication skills

Coordination skills

Knowledge of warranty policies

Education

Bachelor's Degree in Business Administration, Automotive Technology, Mechanical Engineering, or related field

Tools

Microsoft Excel

Microsoft Word

Database systems

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Government Mandated Benefits

Annual Company Trip, Gym Membership, Play Area for Employee's Kids

Family Medical Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Insurance Health & Wellness

Annual Company Trip, Gym Membership, Play Area for Employee's Kids

Family Medical Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Job Summary

TheClaims and Warranty Officer is responsible for managing and processing warranty claims and service-related concerns for vehicles. This role ensures that all claims are properly documented, verified, and submitted in accordance with company policies and manufacturer guidelines. The position also coordinates with service teams, suppliers, and customers to resolve warranty-related issues efficiently.

Key Responsibilities

• Process and monitor vehicle warranty claims in accordance with company and manufacturer policies.
• Review service reports and verify warranty eligibility for parts and repairs.
• Prepare and submit warranty claim documentation to suppliers, manufacturers, or partner companies.
• Coordinate with the service department, technicians, and parts team to ensure accurate claim processing.
• Maintain organized records of warranty claims, supporting documents, and approvals.
• Track the status of submitted claims and follow up to ensure timely resolution.
• Assist customers with inquiries related to warranty coverage and claims procedures.
• Analyze warranty claims data and prepare reports for management.
• Ensure compliance with company policies, warranty procedures, and documentation requirements.
• Identify recurring issues and recommend improvements to reduce warranty claims and improve service quality.

Qualifications

• Bachelor's Degree in Business Administration, Automotive Technology, Mechanical Engineering, or related field.
• At least 1–3 years of experience in warranty processing, claims handling, or service administration, preferably in the automotive industry.
• Knowledge of vehicle parts, service procedures, and warranty policies is an advantage.
• Strong organizational and documentation skills.
• Proficient in Microsoft Office (Excel, Word) and database systems.
• Excellent communication and coordination skills.