Warranty Administrator (Onsite)

MVP Asia Pacific Inc.; Angeles; On-site; PHP 391,000 - 580,000; Full time

Job summary

MVP Asia Pacific Inc, located in the Clark Freeport Zone, Pampanga, Philippines, is seeking a Warranty Administrator (Onsite) to join our growing team. The role focuses on processing warranty claims, ensuring proper documentation and verification of criteria for franchise or distributor claims.

You will reconcile warranty receivables, post credits, track parts, and support cashier and clerical tasks while maintaining orderly service records.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in automotive warranty administration or dealership service.
• Ability to read, interpret, and write simple to complex documents.
• Strong numerical skills including calculations, percentages, and data interpretation.
• Excellent written and verbal communication skills.

Responsibilities

• Process warranty claims on a timely basis for each franchise or distributor.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by factory or distributor.
• Reconcile all warranty receivables with payments through the appropriate accounting schedule.
• Post credits on computer.
• Resubmit all rejected claims promptly or receive authorization to write them off.
• Follow up on payment of outstanding claims.
• Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arrange for parts to be shipped to the factory or distributor or to be scrapped.
• File and maintain all service records as required by the warrantor.
• Keep informed of all factory recalls and bulletins.
• Assist with body shop warranty claims as needed.
• Assist with the cashier and telephone duties as needed.
• Assist with any clerical needs as directed by the fixed Operations Manager or the Controller.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Skills

Communication skills

Numerical skills

Education

Bachelor's degree

Job description

MVP Asia Pacific Inc is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Warranty Administrator (Onsite)

Job Description:

• Process warranty claims on a timely basis for each franchise or distributor.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by factory or distributor.
• Reconcile all warranty receivables with payments through the appropriate accounting schedule.
• Post credits on computer.
• Resubmit all rejected claims promptly or receive authorization to write them off.
• Follow up on payment of outstanding claims.
• Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arrange for parts to be shipped to the factory or distributor or to be scrapped.
• File and maintain all service records as required by the warrantor.
• Keep informed of all factory recalls and bulletins.
• Assist with body shop warranty claims as needed.
• Assist with the cashier and telephone duties as needed.
• Assist with any clerical needs as directed by the fixed Operations Manager or the Controller.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree and/or training; or equivalent combination of education and experience.
• Experience in automotive warranty administration, warranty claims processing, or dealership service administration.
• Ability to read, interpret, and write simple to complex documents (instructions, memos, reports, manuals, and regulations).
• Basic to advanced mathematical skills including calculations, percentages, ratios, rates, and data interpretation.
• Ability to perform problem-solving using common sense across simple to moderately complex standardized situations.
• Ability to follow and apply written, verbal, and diagram-based instructions accurately.
• Strong written and verbal communication skills for customers, employees, and group settings.