Walk-In Customer Success & Support Specialist

careersph-teleperformance; Philippines; On-site; PHP 288,000 - 384,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives to handle inbound calls and emails, delivering outstanding service through active listening and strong problem-solving skills. You will manage confidential information securely while aiming to resolve issues on the first contact.

The role requires clear English communication, sharp organization, and the ability to work across multiple shifts in a dynamic, customer-focused environment.

Qualifications

• Filipino citizen or eligible to work locally.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Communicate with customers clearly and effectively

Skills

Customer service

English communication

Problem solving

Shift flexibility

Windows OS

Organization & prioritization

Job description

Teleperformance Philippines is seeking Customer Service Representatives to handle inbound calls and emails, delivering outstanding service through active listening and strong problem-solving skills. You will manage confidential information securely while aiming to resolve issues on the first contact.

The role requires clear English communication, sharp organization, and the ability to work across multiple shifts in a dynamic, customer-focused environment.