Global Customer Support Specialist

careersph-teleperformance; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to field inquiries and provide solutions that enhance customer experiences. You will work in a collaborative environment with diverse cultures and growth opportunities.

Responsibilities include handling inbound calls and emails, active listening, securing confidential information, and aiming for first-call resolutions while maintaining clear customer communication.

Qualifications

• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

English communication

Problem solving

Prioritization

Shift flexibility

Tools

Windows operating systems

Job description

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to field inquiries and provide solutions that enhance customer experiences. You will work in a collaborative environment with diverse cultures and growth opportunities.

Responsibilities include handling inbound calls and emails, active listening, securing confidential information, and aiming for first-call resolutions while maintaining clear customer communication.