Waiter

melcoresorts; Parañaque; On-site; PHP 180,000 - 300,000; Full time

Job summary

Melco Resorts Philippines is seeking a professional waiter to deliver high-quality food and beverage service in a luxury hotel or resort setting. You will greet guests warmly, display in-depth menu knowledge, and maintain the dining area with impeccable cleanliness and organization.

Applicants should have a hospitality diploma and strong time management skills. Fresh graduates are welcome, and you will participate in regular training sessions to uphold brand standards and guest satisfaction.

Qualifications

• Experience in Food & Beverage and 5-star hotel/resort environments; fresh graduates welcome.
• Diploma in Hospitality Management or related field preferred.
• Strong time management and communication skills in English.

Responsibilities

• Greet guests promptly in a warm, friendly manner.
• Exhibit knowledge of menu and beverage preparation; ensure brand standards.
• Maintain cleanliness and organization of front and back of house.
• Assist in order preparation, service, and billing processes.
• Attend trainings and perform other duties as required by management.

Skills

Time management

Communication

English proficiency

Education

Diploma in Hospitality Management

Job description

REQ14281 Waiter (Open)

POSITION SUMMARY

The Waiter is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

PRIMARY RESPONSIBILITIES

• Always greets guests promptly in a warm and friendly manner
• Establishes immediate eye contact and smiles with guest
• Always thank and farewells guests conveying anticipation for their next visit
• Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
• Remains friendly and flamboyant as an individual
• Maintains the conversation and do not exposes any sensitive topics to the guest
• Ensures that brand standards are consistently implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
• Prepares and assembles orders in sequence and makes quality checks before service
• Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
• Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Recognizes the step of the billing process
• Anticipates for any unexpected guest need and reacts promptly
• Communicates effectively to know the daily task assign
• Maintains back up supplies stock for the daily operations and anticipates busy demands
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

QUALIFICATIONS

Experience

• Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
• Fresh graduates are welcome

Education

• Preferably a Diploma holder in Hospitality Business Management or any related course

Skills / Competencies

• Has effective time management, task management and communication Good command in both spoken and written English.

Other Attributes

• Passionate
• Organized
• Innovative
• Customer-orientated