Waitstaff

New World Makati Hotel; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

New World Makati Hotel is seeking an In-Room Dining Waitstaff to deliver exceptional food and beverage service to hotel guests. The role emphasizes professional, courteous, and personalized service, ensuring timely orders and high guest satisfaction.

Ideal candidates have 6–12 months of hotel F&B experience, preferably in luxury settings. English fluency is required, with hotel management education considered a plus.

Qualifications

• 6–12 months of experience in hotel F&B operations or reputable restaurant environment.
• Fluency in spoken and written English is required.
• Knowledge of food and beverage service standards and upselling techniques.

Responsibilities

• Comply with company policies.
• Work within pre-set budgetary limits.
• Drive and contribute to department efficiency.
• Motivate and develop team members.
• Maintain confidentiality of sensitive documents and techniques.
• Model the Company's culture at all times.
• Take on other tasks as may be necessary or required.

Skills

Customer service

English fluency

Education

Hotel Management education

Tools

Cashiering

Job description

Job Description:

The Waitstaff will be assigned to In-Room Dinning and is responsible for delivering exceptional dining experiences by providing professional, courteous, and personalized food and beverage service to hotel guests. This role ensures timely and accurate order delivery, maintains the highest standards of service and presentation, and creates memorable guest experiences through attentive and proactive service. The incumbent is expected to uphold hotel and brand standards while working collaboratively with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations and guest satisfaction.

The ideal candidate is enthusiastic, service-oriented, and eager to learn, with a passion for hospitality and guest engagement. They possess excellent communication and interpersonal skills, allowing them to interact confidently and professionally with guests from diverse backgrounds. Candidates should have 6-12 months of experience in hotel Food & Beverage operations or a reputable restaurant environment, with prior exposure to luxury hospitality and In-Room Dining considered an advantage. Hotel Management education or hospitality-related training is preferred. Fluency in spoken and written English is required. The successful candidate demonstrates strong attention to detail, a positive attitude, basic cashiering skills, the ability to work under pressure, and thorough knowledge of food and beverage service standards, including upselling techniques and guest service etiquette.

Other standard responsibilities

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company's culture at all times.
• Take on other tasks as may be necessary or required

Requirements: