Waiter

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 180,000 - 240,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Parañaque, Philippines, is seeking a Waiter to deliver high-quality service in our luxury hotel dining outlets. You will greet guests, present menus, and ensure accurate order execution with enthusiasm and professional presentation.

Ideal candidates have experience in food and beverages, a Diploma in Hospitality Management is preferred, and strong English communication skills to create memorable guest experiences in a five-star setting.

Qualifications

• Experience in Food and Beverages in luxury settings is preferred.
• Fresh graduates are welcome.
• Education: Diploma in Hospitality Management or related course.
• Strong English communication skills are essential for guest interactions.

Responsibilities

• Greets guests promptly in a warm and friendly manner.
• Establishes eye contact and smiles with guests.
• Thank guests and convey anticipation for their next visit.
• Builds rapport and gathers feedback to ensure guest satisfaction.
• Maintains brand standards in all service aspects.
• Knows menu items and beverage preparation techniques.
• Keeps outlet clean and organized at front and back of house.
• Prepares and assembles orders in sequence with quality checks.
• Applies service techniques with enthusiasm and accuracy.
• Completes daily shift responsibilities as assigned.
• Reviews order dockets for accurate and timely preparation.

Skills

Effective time management

Task management

Communication

English proficiency

Customer service

Education

Diploma in Hospitality Management

Job description

REQ14281 Waiter (Open) POSITION SUMMARY: The Waiter is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

PRIMARY RESPONSIBILITIES:

• Always greets guests promptly in a warm and friendly manner
• Establishes immediate eye contact and smiles with guest
• Always thank and farewells guests conveying anticipation for their next visit
• Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
• Remains friendly and flamboyant as an individual
• Maintains the conversation and do not exposes any sensitive topics to the guest
• Ensures that brand standards are consistently implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
• Prepares and assembles orders in sequence and makes quality checks before service
• Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
• Completes the daily responsibilities that are set for each individual shift
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Recognizes the step of the billing process
• Anticipates for any unexpected guest need and reacts promptly
• Communicates effectively to know the daily task assign
• Maintains back up supplies stock for the daily operations and anticipates busy demands
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

QUALIFICATIONS:

• Experience
• Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
• Fresh graduates are welcome
• Education Preferably a Diploma holder in Hospitality Business Management or any related course
• Skills / Competencies
• Has effective time management, task management and communication
• Good command in both spoken and written English.
• Other Attributes Passionate Organized Innovative Customer-orientated

EMPLOYER:

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.