VP of Operations Transformation & Governance

JP Morgan Chase; Taguig; On-site; PHP 2,000,000 - 4,200,000; Full time

Job summary

JPMorganChase is seeking a high-caliber Client Operations Manager - Vice President in Manila, Philippines, within the Client Onboarding Services - Integration team. The role focuses on transforming the shared services operating model through optimization, automation, and continuous improvement, translating strategy into scalable execution across operations, technology, and control functions.

You will drive measurable outcomes by refining processes, strengthening governance, and delivering

Qualifications

• 10 years of experience in operations, transformation, or program management within financial services or a similarly complex environment.
• Experience leading cross-functional initiatives in a matrixed organization.
• Working knowledge of process improvement methods, operating model design, controls, governance, and production management.
• Proven ability to identify inefficiencies and implement scalable, sustainable solutions.
• Experience supporting integration, optimization, automation, or transformation initiatives.
• Strong executive-level communication with data-driven analytical skills to support decision-making.
• Ability to manage multiple priorities and influence stakeholders across functions.
• Understanding of JPMorgan automation tools capabilities (UIPath, Alteryx, Python) and banking processes.

Responsibilities

• Advance the shared services operating model with a primary focus on optimization and automation.
• Identify opportunities to improve efficiency, strengthen controls, and reduce manual work.
• Partner with production teams to improve end-to-end process performance, scalability, and service quality.
• Lead continuous improvement initiatives through process redesign, workflow optimization, and automation enablement.
• Support integrations and transitions into the shared services model, including readiness planning and stabilization.
• Collaborate with business, operations, technology, and control partners to deliver practical, scalable solutions.
• Develop business cases, implementation plans, and progress updates for senior stakeholders.
• Define and monitor KPIs, productivity metrics, service levels, and operational health measures.
• Improve resiliency through stronger governance, standardization, and clear operational routines.
• Provide day-to-day advisory support to production leaders by converting strategic goals into actionable plans.
• Promote a culture of innovation, accountability, collaboration, and continuous improvement.

Skills

Cross-functional leadership

Data-driven decision making

Process improvement

Operations management

Stakeholder management

Automation awareness

Tools

UIPath

Alteryx

Python

Job description

JPMorganChase is seeking a high-caliber Client Operations Manager - Vice President in Manila, Philippines, within the Client Onboarding Services - Integration team. The role focuses on transforming the shared services operating model through optimization, automation, and continuous improvement, translating strategy into scalable execution across operations, technology, and control functions.

You will drive measurable outcomes by refining processes, strengthening governance, and delivering