VP, Operations Transformation & Automation

JP Morgan Chase; Taguig; On-site; PHP 2,000,000 - 2,800,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President, Client Operations Manager within the Client Onboarding Services - Integration team to advance a shared services operating model through optimization, automation, and continuous improvement.

You will translate strategic priorities into scalable execution plans, strengthen production performance and resiliency, and improve transparency through metrics and reporting.

Qualifications

• 10 years of experience in operations or transformation within financial services or a similarly complex environment.
• Experience leading cross-functional initiatives in a matrixed organization.
• Working knowledge of process improvement methods, operating model design, controls, governance, and production management.
• Proven ability to identify inefficiencies and implement scalable, sustainable solutions.
• Experience supporting integration, optimisation, automation, or transformation initiatives.
• Strong executive-level communication with data-driven analytical skills to support decision-making.
• Strong organizational skills with the ability to manage multiple priorities and drive disciplined execution and ability to challenge the status quo constructively.
• Understanding of JPMorgan automation tools capabilities (UIPath, Alteryx, Python, etc).
• Knowledge of Control requirements of the organization and knowledge of global banking business.

Responsibilities

• Advance the shared services operating model with a primary focus on optimization and automation.
• Identify and execute opportunities to improve efficiency, strengthen controls, and reduce manual work.
• Partner with production teams to improve end-to-end process performance, scalability, and service quality.
• Lead continuous improvement initiatives through process redesign, workflow optimization, and automation enablement.
• Support integrations and transitions into the shared services model, including readiness planning and stabilization.
• Collaborate with business, operations, technology, and control partners to deliver practical, scalable solutions.
• Develop business cases, implementation plans, and progress updates for senior stakeholders.
• Define and monitor key performance indicators, productivity metrics, service levels, and operational health measures.
• Improve resiliency through stronger governance, standardization, and clear operational routines.
• Provide day-to-day advisory support to production leaders by converting strategic goals into actionable plans.
• Promote a culture of innovation, accountability, collaboration, and continuous improvement.

Skills

Operations leadership

Cross-functional collaboration

Process improvement

Automation implementation

Program management

Executive communication

Data-driven decision making

Change management

Leadership in transformation

Tools

UIPath

Alteryx

Python

Job description

JP Morgan Chase is seeking a Vice President, Client Operations Manager within the Client Onboarding Services - Integration team to advance a shared services operating model through optimization, automation, and continuous improvement.

You will translate strategic priorities into scalable execution plans, strengthen production performance and resiliency, and improve transparency through metrics and reporting.