Executive Director, Global Private Bank Operations

JP Morgan Chase; Manila; Vor Ort; PHP 2.500.000 - 4.200.000; Vollzeit

Zusammenfassung

JP Morgan Chase in Manila, Philippines seeks an Executive Director for Asset & Wealth Management Global Private Bank Operations to lead multi-site teams and own end-to-end service delivery across critical operational functions. You will partner with senior leaders to define and deliver a scalable operating model balancing client experience, quality, controls, and risk.

You will lead a multi-year agenda spanning workforce strategy, training, coaching, and career development to build a

Qualifikationen

• 15+ years of experience in financial services.
• 5+ years in senior leadership managing large, multi-site teams and complex operations.
• Proven delivery across operational domains with strong client service outcomes.
• Demonstrated success leading digital transformation and automation with measurable impact.
• Strong control discipline and experience ensuring audit readiness.
• Excellent judgment and communication skills with ability to influence senior stakeholders.

Aufgaben

• Define and deliver a multi-year operations strategy aligned to business priorities and regulatory expectations.
• Design and evolve a scalable target operating model including capacity, coverage, escalation, governance, and location strategy.
• Standardize processes through common procedures, controls, playbooks, and training across locations.
• Own end-to-end service delivery across middle office, cash operations, settlements, client services, mortgage operations, client onboarding, fraud remediation, and quality control.
• Operate a consistent quality and remediation model with standards, taxonomy, calibration, and corrective actions from root-cause analysis.
• Lead fraud and customer-impact remediation with strong documentation, timelines, and cross-functional partnership for durable closure.
• Deliver transformation initiatives that deploy digital solutions and simplify processes to reduce exceptions and rework.
• Maintain a strong first-line control environment with procedures, evidencing standards, and control monitoring routines.
• Build senior stakeholder relationships and translate operational insights into roadmaps and outcome-based reporting.
• Define metrics and cadences that drive accountability for quality, productivity, turnaround time, client satisfaction, and risk indicators.
• Lead a large, multi-site organization by strengthening talent pipelines, coaching, inclusion, and resiliency.

Kenntnisse

Leadership

Strategic thinking

Operational excellence

Stakeholder management

Digital transformation

Risk management

Jobbeschreibung

JP Morgan Chase in Manila, Philippines seeks an Executive Director for Asset & Wealth Management Global Private Bank Operations to lead multi-site teams and own end-to-end service delivery across critical operational functions. You will partner with senior leaders to define and deliver a scalable operating model balancing client experience, quality, controls, and risk.

You will lead a multi-year agenda spanning workforce strategy, training, coaching, and career development to build a