Global Fulfillment & Onboarding Leader

JP Morgan Chase; Philippines; Vor Ort; PHP 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in the Philippines seeks a Fulfillment Operations Lead to drive global onboarding, access provisioning, product setup, and ongoing maintenance across digital platforms.

You will balance service, risk, quality, and productivity while leading and developing teams, and partnering with product, technology, and transformation units. The role focuses on improving workflows, implementing automation, and delivering transparent performance reporting to senior stakeholders, ensuring

Qualifikationen

• 10+ years leading operational fulfillment, onboarding, or service delivery in high-volume settings.
• 5+ years managing people leaders and multi-site teams with measurable performance.
• Proven ability to balance service, risk, quality, and productivity priorities.
• Experience using metrics to diagnose issues and drive improvements.
• Experience designing SOPs and control-focused process changes.
• Identify operational risks and implement practical mitigations.
• Strong stakeholder management with product and tech teams.
• Clear written and verbal communication to senior stakeholders.

Aufgaben

• Lead day-to-day fulfillment operations across products and platforms to deliver high-quality outcomes.
• Develop and coach people leaders across multiple locations to ensure standard work and discipline.
• Monitor cycle times, quality, productivity, and client experience; drive corrective actions.
• Reduce rejects and manual effort by simplifying workflows and eliminating root causes.
• Implement process improvements that strengthen controls and improve execution efficiency.
• Ensure service levels and operating standards are consistently met.
• Identify and deliver automation opportunities with technology and transformation teams.
• Support adoption of workflow tools, automation, and AI-assisted capabilities.
• Maintain a strong control environment and elevate issues as needed.
• Support audits and remediation by preparing documentation and evidence.

Kenntnisse

Operational leadership

Multi-site teams

Process improvement

Stakeholder management

Project management

Automation initiatives

Jobbeschreibung

JPMorgan Chase & Co. in the Philippines seeks a Fulfillment Operations Lead to drive global onboarding, access provisioning, product setup, and ongoing maintenance across digital platforms.

You will balance service, risk, quality, and productivity while leading and developing teams, and partnering with product, technology, and transformation units. The role focuses on improving workflows, implementing automation, and delivering transparent performance reporting to senior stakeholders, ensuring