Global Client Onboarding & Fulfillment Lead

JPMorganChase; Taguig; Presencial; PHP 1.000.000 - 1.800.000; Jornada completa

Descripción de la vacante

JPMorganChase in the Philippines seeks an experienced Fulfillment Operations Lead to drive global onboarding, access provisioning, and product setup across digital platforms. You will balance service, risk, quality, and productivity while leading a high-performing team and partnering with product, technology, and transformation stakeholders to improve workflows.

The role focuses on automation, controls, and client outcomes, with emphasis on transparent reporting and continuous improvement across

Formación

• 10 years of experience leading operational fulfillment or service delivery in a high-volume environment.
• At least 5 years managing multi-site teams with measurable performance accountability.
• Ability to balance service, risk, quality and productivity.

Responsabilidades

• Lead day-to-day fulfillment operations across multiple products and platforms.
• Develop people leaders and teams across locations to ensure standard work.
• Monitor cycle times, quality and client experience; implement corrective actions.

Conocimientos

Operational leadership

Stakeholder management

Process optimization

Automation initiatives

Team development

Descripción del empleo

JPMorganChase in the Philippines seeks an experienced Fulfillment Operations Lead to drive global onboarding, access provisioning, and product setup across digital platforms. You will balance service, risk, quality, and productivity while leading a high-performing team and partnering with product, technology, and transformation stakeholders to improve workflows.

The role focuses on automation, controls, and client outcomes, with emphasis on transparent reporting and continuous improvement across