VoIP NOC Tier 1 Support Engineer – SLA‑driven, Impactful Tech Support
iReply Services
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
iReply Services in Bacolod City, Philippines is seeking a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You will troubleshoot issues, configure PBX and VoIP platforms, monitor systems, and ensure high-quality customer experiences.
Key responsibilities include provisioning services, resolving call quality and connectivity issues, and maintaining documentation. We offer health insurance from day one, paid leaves including a birthday off, and
Qualifications
- Experience in technical support or NOC/Helpdesk.
- Basic VoIP, SIP, and PBX knowledge.
- Strong troubleshooting and communication skills.
- Detail-oriented, reliable, and able to manage multiple tickets.
- Paid Leaves & Birthday Off policy.
- Comprehensive Health Insurance coverage from day one.
- Performance-based salary increases after regularization.
- Annual salary adjustments for long-term commitment.
- Employee recognition programs and incentives.
- Engaging team activities and events.
Responsibilities
- Provision and configure VoIP services, extensions, and PBX settings.
- Troubleshoot call quality, connectivity, and device issues.
- Monitor systems and resolve tickets within SLA.
- Document resolutions and maintain knowledge base.
- Communicate clearly with customers.
Skills
Tools
Job description
iReply Services in Bacolod City, Philippines is seeking a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You will troubleshoot issues, configure PBX and VoIP platforms, monitor systems, and ensure high-quality customer experiences.
Key responsibilities include provisioning services, resolving call quality and connectivity issues, and maintaining documentation. We offer health insurance from day one, paid leaves including a birthday off, and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
