NOC Tier 1 Support Engineer (Onsite)

iReply Services; Iligan; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Paid Leaves & Birthday Off

Comprehensive Health Insurance

Performance-Based Salary Increase

Annual Salary Adjustments

Employee Recognition

Engaging Team Activities

Job summary

iReply Services in Bacolod City, Philippines is seeking a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You will troubleshoot issues, configure PBX and VoIP platforms, monitor systems, and ensure high-quality customer experiences.

Key responsibilities include provisioning services, resolving call quality and connectivity issues, and maintaining documentation. We offer health insurance from day one, paid leaves including a birthday off, and

Qualifications

• Experience in technical support or NOC/Helpdesk.
• Basic VoIP, SIP, and PBX knowledge.
• Strong troubleshooting and communication skills.
• Detail-oriented, reliable, and able to manage multiple tickets.
• Paid Leaves & Birthday Off policy.
• Comprehensive Health Insurance coverage from day one.
• Performance-based salary increases after regularization.
• Annual salary adjustments for long-term commitment.
• Employee recognition programs and incentives.
• Engaging team activities and events.

Responsibilities

• Provision and configure VoIP services, extensions, and PBX settings.
• Troubleshoot call quality, connectivity, and device issues.
• Monitor systems and resolve tickets within SLA.
• Document resolutions and maintain knowledge base.
• Communicate clearly with customers.

Skills

VoIP knowledge

PBX knowledge

Troubleshooting

Customer communication

Ticket management

Tools

HubSpot

Avaya

CoreDial

SkySwitch

Splashtop

AWS

888VoIP

Job description

Bacolod City, Philippines | Posted on 09/21/2026

At iReply, we believe that meaningful careers can start right where you are. We connect talented professionals with global clients, helping them grow while supporting businesses to optimize their operations. Our vision is to be the partner of choice for companies that want to scale with trustworthy, highly skilled knowledge workers.

We call this the iReply Way — a blend of professionalism, innovation, and people-first values. Guided by our INSPIRE values (Integrity, Nurture, Success, Purpose, Innovation, Respect, Excellence), we make sure every role isn’t just a job, but a chance to create impact.

Job Description

Join our team as a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You’ll troubleshoot issues, manage PBX and VoIP platforms, monitor systems, and ensure excellent customer experiences.

Key Responsibilities:

Provision and configure VoIP services, extensions, and PBX settings.

Troubleshoot call quality, connectivity, and device issues.

Monitor systems and resolve tickets efficiently within SLA.

Document resolutions and maintain internal knowledge base.

Communicate clearly with customers and

Tools & Platforms: HubSpot, Avaya, CoreDial, SkySwitch, Splashtop, AWS, 888VoIP

Why Join Us:

Be part of a dynamic team where your work ensures smooth communications for our clients. High performers proactively solve problems, maintain system stability, and deliver top-notch support.

Requirements

• Experience in technical support or NOC/Helpdesk environment.
  
• Basic VoIP, SIP, and PBX knowledge.
  
• Strong troubleshooting and communication skills.
  
• Detail-oriented, reliable, and able to manage multiple tickets.
  
• Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  
• Performance-Based Salary Increase: Enjoy a raise after regularization
  
• Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
  
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  
• Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.