VoIP Engineer (pooling)

MicroSourcing; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Paid time‑off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a VoIP Engineer to design, implement, and maintain VoIP and unified communications solutions remotely from the Philippines.

You will configure SIP, PBX, and call routing, monitor performance, and address call quality issues while integrating VoIP with CRM and collaboration tools. A strong background in VoIP protocols and PBX systems is essential for success in this role.

Qualifications

• Bachelor’s degree in IT, Computer Engineering, or related field.
• 3+ years in VoIP, telecom, or network engineering roles.
• Strong knowledge of VoIP protocols (SIP, RTP, H.323) and PBX systems (Asterisk, Cisco, Avaya).
• Experience troubleshooting VoIP and network issues.
• Understanding of TCP/IP, QoS, VLANs, routing, and switching.

Responsibilities

• Design, implement, and maintain VoIP and unified communications systems.
• Configure and support SIP, PBX, and call routing systems for reliable voice services.
• Monitor VoIP performance and troubleshoot call quality issues (latency, jitter, packet loss).
• Integrate VoIP systems with CRM, helpdesk, or collaboration tools.
• Collaborate with network and infrastructure teams to ensure seamless communication services.

Skills

VoIP protocols

PBX systems

Networking fundamentals

SIP/RTP knowledge

VoIP troubleshooting

Education

Bachelor’s degree in IT or Computer Engineering

Tools

Wireshark

Asterisk

Cisco/Avaya PBX

Job description

Position: VoIP Engineer

Location: Philippines

Work setup & shift: Remote

Why join MicroSourcing?

• Competitive Rewards: above-market compensation, healthcare coverage from day one, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: participate in company-sponsored events and activities to foster a positive working environment.
• Work‑Life Harmony: flexible work arrangements to balance work and life.
• Career Growth: opportunities for continuous learning and career advancement.
• Inclusive Teamwork: a culture that celebrates diversity and fosters inclusion.

Your Role

• Design, implement, and maintain VoIP and unified communications systems.
• Configure and support SIP, PBX, and call routing systems to ensure reliable voice services.
• Monitor VoIP performance, troubleshoot call quality issues (latency, jitter, packet loss), and optimize network performance.
• Integrate VoIP systems with other platforms such as CRM, helpdesk, or collaboration tools.
• Collaborate with network and infrastructure teams to ensure seamless communication services.

What You Need

Non‑negotiables

• Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
• 3+ years of experience in VoIP, telecommunications, or network engineering roles.
• Strong knowledge of VoIP protocols (SIP, RTP, H.323) and PBX systems (e.g., Asterisk, Cisco, Avaya).
• Experience troubleshooting VoIP and network‑related issues.
• Understanding of networking fundamentals (TCP/IP, QoS, VLANs, routing, and switching).

Preferred Skills/Expertise

• Experience with cloud‑based VoIP solutions (e.g., Microsoft Teams, Zoom Phone, RingCentral).
• Relevant certifications (e.g., CCNA, CCNP Collaboration, or equivalent).
• Familiarity with network monitoring and packet analysis tools (e.g., Wireshark).
• Knowledge of security practices for VoIP environments.
• Experience working in enterprise or service provider environments.