Senior IT Support Engineer — BPO/Contact Center & VoIP

Asiacruit BPO, Inc; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Asiacruit BPO, Inc is seeking an experienced IT Support Engineer for an onsite night‑shift role in Makati City, Metro Manila. You will provide hands‑on support across Microsoft environments, VoIP systems, and contact center technologies to keep operations running smoothly.

You will diagnose, fix, and document issues, work independently with minimal supervision, and participate in IT projects as needed. Strong English communication and prior BPO IT experience are essential.

Qualifications

• At least 3 years of hands-on IT support / IT engineering experience.
• Strong hands-on IT experience in a BPO, contact center, or similar high-volume operational environment is required.
• Hands-on experience configuring and troubleshooting Microsoft environments.

Responsibilities

• Provide hands-on IT support for users and contact center operations.
• Configure, maintain, and troubleshoot Microsoft environments, including Windows, M365, AD, and policies.
• Support, configure, maintain, and troubleshoot VoIP, telephony, dialer, softphone, and contact center systems.
• Diagnose and resolve complex technical issues across hardware, software, OS, and networks.
• Troubleshoot LAN, Wi‑Fi, and internet connectivity issues.
• Manage and troubleshoot user accounts, system access, and permissions.
• Troubleshoot call connectivity, audio, headset, agent login, and telephony issues.
• Use ITSM systems to track, document, and resolve issues.
• Provide remote technical support when required.
• Escalate complex issues to specialists when needed.
• Maintain basic technical documentation and IT asset records.
• Support other IT operational requirements and projects as needed.

Skills

IT support

BPO experience

VoIP/telephony

Microsoft environments

Networking

Active Directory

Windows 10/11

Tools

ITSM tools

Remote support tools

Dialer systems

Job description

Asiacruit BPO, Inc is seeking an experienced IT Support Engineer for an onsite night‑shift role in Makati City, Metro Manila. You will provide hands‑on support across Microsoft environments, VoIP systems, and contact center technologies to keep operations running smoothly.

You will diagnose, fix, and document issues, work independently with minimal supervision, and participate in IT projects as needed. Strong English communication and prior BPO IT experience are essential.