VoIP & Network Engineer: PBX & IVR Specialist

CallTek, Inc.; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

CallTek, Inc. is looking for a skilled technician in Cebu City to perform configuration and maintenance of PBX systems, troubleshoot network infrastructure, and provide technical support to end users. The ideal candidate should have an IT or Computer Science degree and experience with SIP, RTP, and voice codecs.

Additionally, knowledge in Zoom Phone and Asterisk-based systems is essential. Strong problem-solving abilities and team collaboration skills are required for this role, as well as a commitment to maintaining documentation and service level agreements.

Qualifications

• Degree or certification in IT or Computer Science.
• Proficient in configuring Flows, Routing, and Integrations.
• Able to diagnose call drops using network packet tracers.

Responsibilities

• Perform configuration and maintenance of PBX Systems.
• Troubleshoot network infrastructure issues.
• Provide technical support to end users.

Skills

SIP knowledge

RTP and WebRTC

Knowledge in Zoom Phone

Strong problem-solving abilities

Team collaboration

Education

IT / Computer Science-related degree or certification

Tools

Wireshark

Mikrotik

Tailscale

Netskope

Job description

CallTek, Inc. is looking for a skilled technician in Cebu City to perform configuration and maintenance of PBX systems, troubleshoot network infrastructure, and provide technical support to end users. The ideal candidate should have an IT or Computer Science degree and experience with SIP, RTP, and voice codecs.

Additionally, knowledge in Zoom Phone and Asterisk-based systems is essential. Strong problem-solving abilities and team collaboration skills are required for this role, as well as a commitment to maintaining documentation and service level agreements.