Voice Support Specialist - Customer Care & Solutions

TREG Outsourcing; Angeles; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

HMO

Night shift differential

Performance incentives

Job summary

TREG Outsourcing in Angeles, Philippines is hiring for Wave 1 Customer Service Representative (Voice Account). The role is full-time, open to Senior High School graduates with strong English, basic computer skills, and willingness to work nights and weekends.

You will handle inbound/outbound calls, resolve inquiries, document interactions, and deliver excellent customer service while meeting quality goals. The position offers night shift differential, incentives, HMO, and other benefits under a

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.

Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

English communication

Typing

Basic computer navigation

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

TREG Outsourcing in Angeles, Philippines is hiring for Wave 1 Customer Service Representative (Voice Account). The role is full-time, open to Senior High School graduates with strong English, basic computer skills, and willingness to work nights and weekends.

You will handle inbound/outbound calls, resolve inquiries, document interactions, and deliver excellent customer service while meeting quality goals. The position offers night shift differential, incentives, HMO, and other benefits under a