Voice & Non-Voice CSR Roles — Flexible Hours & Growth

Stark BPO Services; Looc; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health and wellness programmes

Professional development

Performance-based incentives

Flexible scheduling

Job summary

Stark BPO Services is hiring for voice and non-voice customer service roles at our Looc, Cebu site. We seek individuals who can deliver professional support, handle inquiries with empathy, and maintain precise customer records.

A high school diploma and fluent English are required, with CRM familiarity a plus. Join a team that values service quality, continuous improvement, and opportunities for development in a fast-growing BPO environment.

Qualifications

• High school diploma or equivalent is required.
• Fluent English communication skills are essential.
• Strong listening and empathy for customers.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM systems is advantageous.

Responsibilities

• Deliver professional and courteous customer support through assigned channels (voice or non-voice).
• Handle customer inquiries, complaints, and requests with efficiency and empathy.
• Maintain accurate records of all customer interactions and transactions.
• Follow established protocols to ensure consistency and quality in communications.
• Meet or exceed performance targets including response times and customer satisfaction metrics.
• Collaborate with team members and supervisors to resolve customer issues.

Skills

Excellent communication

Active listening

Problem-solving

Multitasking

CRM familiarity

Education

High school diploma or equivalent

Tools

MS Office

CRM systems

Job description

Stark BPO Services is hiring for voice and non-voice customer service roles at our Looc, Cebu site. We seek individuals who can deliver professional support, handle inquiries with empathy, and maintain precise customer records.

A high school diploma and fluent English are required, with CRM familiarity a plus. Join a team that values service quality, continuous improvement, and opportunities for development in a fast-growing BPO environment.