Non-Voice CSR: Chat & Email Specialist in Cebu – Onsite

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A BPO company in Cebu is seeking Customer Service Representatives for a non-voice role. Incumbents will assist clients through email and chat without phone interaction. Applicants should be High School graduates, with a focus on customer service and basic computer skills. The company offers competitive pay, performance incentives, and paid training from day one in a supportive work environment. Join and grow your career in one of the leading firms in the BPO industry.

Qualifications

• High School graduate preferred, college education is an advantage.
• Customer-focused and detail-oriented with solution-driven approach.
• Basic computer skills and multitasking ability required.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products and services.
• Resolve customer issues efficiently and log all interactions.

Skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking

Education

High School or Senior High School graduate (College preferred)

Job description

A BPO company in Cebu is seeking Customer Service Representatives for a non-voice role. Incumbents will assist clients through email and chat without phone interaction. Applicants should be High School graduates, with a focus on customer service and basic computer skills. The company offers competitive pay, performance incentives, and paid training from day one in a supportive work environment. Join and grow your career in one of the leading firms in the BPO industry.