October BPO Career Opportunities – Voice & Non-Voice

Stark BPO Services; Looc; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health and wellness programmes

Professional development

Performance-based incentives

Flexible scheduling

Job summary

Stark BPO Services is hiring for voice and non-voice customer service roles at our Looc, Cebu site. We seek individuals who can deliver professional support, handle inquiries with empathy, and maintain precise customer records.

A high school diploma and fluent English are required, with CRM familiarity a plus. Join a team that values service quality, continuous improvement, and opportunities for development in a fast-growing BPO environment.

Qualifications

• High school diploma or equivalent is required.
• Fluent English communication skills are essential.
• Strong listening and empathy for customers.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM systems is advantageous.

Responsibilities

• Deliver professional and courteous customer support through assigned channels (voice or non-voice).
• Handle customer inquiries, complaints, and requests with efficiency and empathy.
• Maintain accurate records of all customer interactions and transactions.
• Follow established protocols to ensure consistency and quality in communications.
• Meet or exceed performance targets including response times and customer satisfaction metrics.
• Collaborate with team members and supervisors to resolve customer issues.

Skills

Excellent communication

Active listening

Problem-solving

Multitasking

CRM familiarity

Education

High school diploma or equivalent

Tools

MS Office

CRM systems

Job description

About us

Stark BPO Services is a leading business process outsourcing company committed to delivering exceptional customer service solutions across multiple industries. We specialise in providing innovative call centre and customer service support that helps our clients build lasting relationships with their customers. With a dedicated team of professionals and a focus on continuous improvement, we pride ourselves on creating a workplace where talent thrives and excellence is achieved. Our mission is to transform customer interactions into meaningful experiences whilst maintaining the highest standards of quality and professionalism.

About the role

We are excited to announce exciting career opportunities in both voice and non-voice roles at our Looc Lapu-Lapu City Cebu location. These are full-time positions designed for individuals who are passionate about delivering outstanding customer service and contributing to our rapidly growing team. Whether you prefer direct customer interaction through voice channels or the precision of non-voice support, we have the perfect opportunity for you. These roles are fundamental to our operations, allowing us to maintain our reputation for excellence whilst supporting clients across diverse sectors. This is your chance to be part of a dynamic, supportive environment where your contributions directly impact customer satisfaction and business success.

Key responsibilities

• Deliver professional and courteous customer support through assigned channels (voice or non-voice)
• Handle customer enquiries, complaints, and requests with efficiency and empathy
• Maintain accurate records of all customer interactions and transactions
• Follow established protocols and procedures to ensure consistency and quality in all communications
• Meet or exceed performance targets, including call handling times, customer satisfaction scores, and quality metrics
• Collaborate effectively with team members and supervisors to resolve complex customer issues
• Continuously seek opportunities to improve customer experience and operational efficiency
• Adhere to company policies, compliance requirements, and data protection standards
Provide feedback and suggestions for process improvement based on customer interactions

What we’re looking for

• High school diploma or equivalent qualification as a minimum
• Excellent communication skills, both written and verbal (fluency in English required)
• Strong listening and active listening abilities with a genuine desire to help customers
• Patience, empathy, and the ability to remain calm under pressure
• Proficiency in using computer systems, MS Office, and common call centre software
• Ability to multitask and manage time effectively in a fast-paced environment
• Reliability and commitment to maintaining consistent attendance and punctuality
• Problem-solving mindset with the ability to think critically and find solutions
• Willingness to learn and adapt to new tools, systems, and procedures
• Previous customer service experience in a call centre environment is preferred
• Familiarity with CRM systems or customer database management is advantageous

What we offer

At Stark BPO Services, we are committed to providing a supportive and rewarding work environment for our team members. We offer competitive remuneration packages that reflect your skills and dedication. Our benefits include health and wellness programmes, opportunities for professional development and career advancement, performance-based incentives, and a collaborative workplace culture where your contributions are valued and recognised. We believe in work-life balance and provide flexible scheduling options where possible. Additionally, we invest in ongoing training to help you develop new skills and progress within your career. Our team is supported by experienced supervisors and mentors who are invested in your success and growth within the organisation.