Voice & Non-Voice Accounts | Virtual Hiring | No Mock Call Needed

Stark BPO Services; Masantol; On-site; PHP 180,000 - 240,000; Full time

Job summary

Stark BPO Services in Masantol, Pampanga, invites applications for Voice & Non-Voice Account Specialists. This full-time, on-site role involves handling inbound and outbound calls or non-voice channels such as email, chat and social media to deliver exemplary support for international clients.

You will work across voice and non-voice channels, ensuring high service quality, timely responses, and adherence to client guidelines, with a focus on customer satisfaction and continuous improvement.

Responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy, and efficiency, ensuring first-contact resolution wherever possible
• Respond to customer enquiries via email, live chat, and social media platforms, maintaining brand consistency and quality standards
• Document customer interactions accurately in our systems and maintain detailed records of transactions and communications
• Identify and escalate complex issues to appropriate departments or supervisors whilst keeping customers informed throughout the process
• Meet or exceed performance metrics including call handling time, customer satisfaction scores, and quality assurance targets
• Provide product and service information to customers, assisting with troubleshooting and resolving complaints
• Collaborate with team members and supervisors to share best practices and improve overall service delivery
• Adhere to company policies, compliance requirements, and client-specific guidelines at all times

Job description

About us Stark BPO Services is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions across diverse industries. We pride ourselves on our commitment to excellence, innovation, and creating a supportive workplace where our team members can thrive. With a focus on both voice and non-voice services, we partner with global brands to provide outstanding customer experiences and operational efficiency.

About the role We are seeking motivated and customer-focused professionals to join our dynamic team as Voice & Non-Voice Account Specialists. This is a full-time position based in Masantol, Pampanga, offering an exciting opportunity to work with leading international clients whilst delivering exceptional service quality. Whether you're interested in voice-based customer interactions or non-voice channels such as email, chat, and social media support, this role offers flexibility and variety in your daily responsibilities. As part of our virtual hiring initiative, we've streamlined our recruitment process to focus on your genuine capabilities and potential—no mock calls required.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy, and efficiency, ensuring first-contact resolution wherever possible

• Respond to customer enquiries via email, live chat, and social media platforms, maintaining brand consistency and quality standards

• Document customer interactions accurately in our systems and maintain detailed records of transactions and communications

• Identify and escalate complex issues to appropriate departments or supervisors whilst keeping customers informed throughout the process

• Meet or exceed performance metrics including call handling time, customer satisfaction scores, and quality assurance targets

• Provide product and service information to customers, assisting with troubleshooting and resolving complaints

• Collaborate with team members and supervisors to share best practices and improve overall service delivery

• Adhere to company policies, compliance requirements, and client-specific guidelines at all times