Customer Experience Specialist - Full-Time, Flexible Shifts

Stark BPO Services; Cordova; On-site; PHP 201,000 - 290,000; Full time

Job summary

Stark BPO Services in Cordova, Cebu is hiring enthusiastic Customer Service Representatives for a full-time on-site role. You will handle voice and non-voice accounts, deliver exceptional service, and build lasting client relationships in a fast-paced call centre.

The ideal candidate has a high school diploma or equivalent, with proven customer service experience and strong English communication. Multitasking, empathy, and teamwork are essential for success in this role.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience in a call centre or similar.
• Excellent verbal and written English communication skills.
• Ability to multitask and work across multiple channels.

Responsibilities

• Handle inbound and outbound calls with professional service.
• Respond to inquiries via phone, email, chat and more.
• Process transactions, orders, complaints and requests accurately.
• Maintain detailed records of customer interactions in the system.
• Collaborate with team to meet targets and improve quality.

Skills

Customer service

Communication

English fluency

Multitasking

Teamwork

Education

High school diploma

College degree preferred

Tools

CRM software

Phone systems

Job description

Stark BPO Services in Cordova, Cebu is hiring enthusiastic Customer Service Representatives for a full-time on-site role. You will handle voice and non-voice accounts, deliver exceptional service, and build lasting client relationships in a fast-paced call centre.

The ideal candidate has a high school diploma or equivalent, with proven customer service experience and strong English communication. Multitasking, empathy, and teamwork are essential for success in this role.