CSR – Cebu | Voice & Non-Voice Accounts | Quick Application Process

Stark BPO Services; Cordova; On-site; PHP 201,000 - 290,000; Full time

Job summary

Stark BPO Services in Cordova, Cebu is hiring enthusiastic Customer Service Representatives for a full-time on-site role. You will handle voice and non-voice accounts, deliver exceptional service, and build lasting client relationships in a fast-paced call centre.

The ideal candidate has a high school diploma or equivalent, with proven customer service experience and strong English communication. Multitasking, empathy, and teamwork are essential for success in this role.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience in a call centre or similar.
• Excellent verbal and written English communication skills.
• Ability to multitask and work across multiple channels.

Responsibilities

• Handle inbound and outbound calls with professional service.
• Respond to inquiries via phone, email, chat and more.
• Process transactions, orders, complaints and requests accurately.
• Maintain detailed records of customer interactions in the system.
• Collaborate with team to meet targets and improve quality.

Skills

Customer service

Communication

English fluency

Multitasking

Teamwork

Education

High school diploma

College degree preferred

Tools

CRM software

Phone systems

Job description

About the role

Stark BPO Services is seeking enthusiastic and dedicated Customer Service Representatives (CSRs) to join our growing team in Cordova, Cebu. This is a full-time position offering an exciting opportunity to work on both voice and non-voice accounts in a dynamic call centre environment. As a CSR, you will be the frontline of our organisation, delivering exceptional customer experiences and helping to build lasting relationships with our clients. This role is ideal for individuals who are passionate about customer service excellence and eager to make a meaningful impact in a fast-paced business operations environment.

Key responsibilities

• Handle inbound and outbound calls professionally whilst maintaining high standards of customer service and adherence to quality metrics
• Respond to customer inquiries via phone, email, chat and other communication channels in a timely and courteous manner
• Process transactions, orders, complaints and requests accurately and efficiently
• Maintain detailed and accurate records of customer interactions and account information in the company system
• Identify and escape customer issues to appropriate departments or supervisors when necessary
• Provide product and service information to customers whilst addressing their concerns and questions
• Follow company protocols, procedures and quality standards consistently on all calls and interactions
• Work collaboratively with team members to achieve departmental targets and objectives
• Contribute to continuous improvement initiatives by providing feedback and suggestions

What we're looking for

• High school diploma or equivalent; college degree is preferred
• Proven customer service experience in a call centre or similar customer-facing environment
• Excellent verbal and written communication skills in English
• Strong listening skills and the ability to empathise with customers
• Proficiency with computer systems, phones and relevant software applications
• Ability to multitask and handle multiple calls or enquiries simultaneously
• Strong organisational skills and attention to detail
• Patience, professionalism and a positive attitude when dealing with challenging situations
• Ability to work in a team environment and follow instructions from supervisors
• Flexible approach to working shifts, including evenings and weekends as required
• Experience with voice and non-voice account handling is a plus

What we offer

Stark BPO Services is committed to creating a supportive and rewarding workplace for our employees. We offer competitive remuneration packages, opportunities for professional development and career progression within the organisation. Our team members benefit from a collaborative work environment where their contributions are valued and recognised. We provide ongoing training to help you develop your skills and succeed in your role. Additionally, we offer various employee benefits and initiatives designed to support your wellbeing and work-life balance. We encourage applications from all candidates and welcome discussion about any support or adjustments you may require during the recruitment process.

About us

Stark BPO Services is a leading business process outsourcing provider delivering high-quality customer service solutions to clients across multiple industries. With operations in key locations including Cebu, we are committed to excellence in everything we do. Our mission is to provide outstanding customer experiences whilst supporting our clients' business objectives. We pride ourselves on fostering a culture of professionalism, innovation and employee engagement. At Stark BPO Services, we believe in investing in our people and creating opportunities for career growth and development. We are dedicated to maintaining the highest standards of service quality and operational efficiency.