Non-Voice CSR: Chat & Email Support (Onsite Cebu City)

Caldwell Communications Consultancy Philippines; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career development opportunities

Collaborative and supportive work environment

Job summary

A leading BPO firm is seeking Non-Voice Customer Service Representatives to join their team in Cebu City. In this role, you will assist customers through email and chat, ensuring a high level of service quality. Applicants should be high school graduates, customer-focused, and detail-oriented. The position includes competitive pay, performance incentives, and a collaborative work environment, with training provided from Day 1.

Qualifications

• Graduated from High School or Senior High School, preferably with a college background.
• Must be customer-focused and detail-oriented.
• Proficient in basic computer skills and able to multitask.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products, services, or accounts.
• Resolve issues efficiently.
• Log all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain service quality and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A leading BPO firm is seeking Non-Voice Customer Service Representatives to join their team in Cebu City. In this role, you will assist customers through email and chat, ensuring a high level of service quality. Applicants should be high school graduates, customer-focused, and detail-oriented. The position includes competitive pay, performance incentives, and a collaborative work environment, with training provided from Day 1.