Customer Service Representative/ VOICE / VIRTUAL PROCESS

stack sourcinggg; Makati; Remote; PHP 279,000 - 391,000; Full time

Job summary

Stack Sourcinggg in the Philippines is hiring a Customer Service Representative (Voice Account) for 100% remote work. You will handle incoming and outbound calls, provide product and account information, and resolve inquiries with a customer-first approach.

The role includes training support, shift-based schedule including nights and weekends, and potential growth within the BPO industry.

Qualifications

• High School graduate with basic English communication.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.

Responsibilities

• Assist customers by answering inquiries and resolving concerns via phone.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain records.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

Good English communication

Basic computer navigation

Typing skills

Shifting schedule availability

BPO experience advantageous

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

Hiring: Customer Service Representative (Voice Account) | 100% Virtual Recruitment Process

We are looking for customer-focused individuals to join our growing Customer Service team. If you have strong communication skills and enjoy helping customers over the phone, this opportunity is for you.

Why You Should Apply

• Voice Account – Handle inbound and outbound customer service calls.
• 100% Virtual Recruitment Process – Apply, interview, and get hired from the comfort of your home.
• Easy-to-Learn Account – Comprehensive training and support provided.
• Competitive Compensation – Base salary, night shift differential, performance incentives, HMO, and other company benefits.
• Career Growth Opportunities – Build your career in the BPO industry with a stable and supportive company.

Primary Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.