Call Center Agent | Easy Account | Open for Newbies

TASK AGENCIES INC; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Full time

Job summary

TASK AGENCIES INC is hiring a Call Center Agent for an easy account in Cagayan de Oro, Philippines. This full-time role welcomes newbies and aims to deliver outstanding customer service by handling inquiries and resolving issues with professionalism.

Responsibilities include answering calls, providing product and policy information, processing account updates, and documenting interactions. English communication, patience, reliability and the ability to multitask are essential, with flexible

Qualifications

• High school diploma or equivalent
• Excellent English communication
• Strong listening and comprehension abilities
• Patience and empathy when interacting with customers
• Ability to multitask and manage multiple inquiries
• Reliable attendance and punctuality
• Basic computer skills and typing
• Willingness to work flexible shifts
• Positive attitude with a desire to deliver excellent service

Responsibilities

• Answer incoming calls in a professional and courteous manner
• Handle customer inquiries and account-related requests
• Provide accurate information about products, services and policies
• Resolve issues promptly and escalate complex matters
• Document all interactions and transactions in the system
• Process account updates, cancellations and modifications
• Maintain composure with upset customers and meet targets
• Collaborate with team to improve service delivery
• Follow company procedures and compliance requirements

Skills

English communication

Active listening

Multitasking

Typing

Customer service

Education

High school diploma or equivalent

Job description

Call Center Agent | Easy Account | Open for Newbies

About the role

TASK AGENCIES INC is seeking enthusiastic and customer-focused Call Center Agents to join our growing team. This is a full-time position based in Cagayan de Oro, Misamis Oriental, offering an excellent opportunity for individuals new to the call centre industry. As a Call Center Agent, you will be the voice of our company, providing exceptional customer service and support to clients whilst managing account inquiries and resolving issues efficiently. This role is fundamental to maintaining our reputation for outstanding customer satisfaction and plays a vital part in our business success.

Key responsibilities

• Answering incoming calls from customers in a professional and courteous manner
• Handling customer inquiries, complaints and requests regarding account management and services
• Providing accurate information about products, services and company policies
• Resolving customer issues promptly and escalating complex matters to supervisors when necessary
• Documenting all customer interactions and transactions accurately in the system
• Processing account-related requests including updates, cancellations and modifications
• Maintaining composure and professionalism whilst handling difficult or upset customers
• Meeting or exceeding performance targets including call handling time, customer satisfaction ratings and quality standards
• Collaborating with team members and supervisors to improve service delivery
• Following company procedures, protocols and compliance requirements at all times

What we're looking for

• No prior call centre experience required - we welcome newbies and first-time job seekers
• High school diploma or equivalent qualification
• Excellent communication skills in English with clear pronunciation and professional tone
• Strong listening and comprehension abilities to understand customer needs
• Patience and empathy when interacting with customers
• Ability to multitask and manage multiple customer inquiries simultaneously
• Reliable attendance and punctuality
• Basic computer skills and proficiency with typing
• Willingness to work flexible schedules including shifts, weekends and holidays as required
• Positive attitude with a genuine desire to deliver excellent customer service
• Problem-solving mindset and ability to think on your feet
• Preferred: Prior customer service experience, though not essential for this role

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• What's your expected monthly basic salary?
• How many years' experience do you have as a Call Centre Operator?
• Which of the following types of qualifications do you have?

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