Voice-Enabled Onboarding Specialist

LanguageLine Solutions; Makati; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Monthly performance bonuses

Night shift schedule

Comprehensive HMO coverage

Regularization opportunities

Growth-focused workplace culture

Job summary

LanguageLine Solutions is seeking an Onboarding Coordinator to support end-to-end onboarding for National Accounts, Office of the President, and Vendor Neutral programs in a fast-paced BPO environment. You will coordinate multiple onboarding files, ensure compliance, and communicate with candidates and stakeholders across MS Teams and Outlook.

The role requires at least 1 year of call center experience, willingness to work a fixed night shift, and strong organizational skills to manage ~50

Qualifications

• Strong organizational and time management skills.
• Ability to manage an average of 50 active onboarding files and 25 new candidates weekly.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the full onboarding lifecycle for candidates from offer to completion.
• Maintain accurate onboarding trackers, records, and reports.
• Provide timely status updates to recruiters and stakeholders.
• Communicate with candidates via phone, email, SMS, and Teams.
• Ensure onboarding documentation is complete and compliant.
• Coordinate system access and monitoring tasks via SharePoint and internal platforms.
• Support scheduling and coordination using Outlook and Teams.

Skills

Organizational efficiency

Time management

Communication skills

Tools

Microsoft Word

Microsoft Excel

SharePoint

Outlook

Microsoft Teams

Job description

We are looking for a highly organized and detail-oriented Onboarding Coordinator to support the end-to-end onboarding process for National Accounts, Office of the President, and Vendor Neutral programs. In this role, you will play a key part in creating a seamless onboarding experience for new hires while ensuring compliance, accuracy, and exceptional stakeholder communication. This opportunity is ideal for professionals who thrive in a fast-paced environment, enjoy coordinating multiple priorities, and have experience supporting U.S.-based business operations within a BPO or shared services setting.

What You'll Do: As an Onboarding Coordinator, you will manage the onboarding journey from offer acceptance through completion, ensuring all requirements are met efficiently and accurately.

Key Responsibilities

• Manage the full onboarding lifecycle for candidates, including: Drug screenings Background checks I-9 verification Occupational health and medical testing State and city compliance documentation
• Maintain accurate onboarding trackers, records, and reports
• Provide timely status updates to recruiters and internal stakeholders
• Communicate with candidates through phone, email, SMS, and Microsoft Teams
• Ensure onboarding documentation is complete, accurate, and compliant
• Manage multiple onboarding files simultaneously while meeting service-level expectations
• Coordinate system access requirements, including password and ID management
• Access and monitor onboarding tasks through SharePoint and internal platforms
• Support scheduling and coordination activities using Outlook and Microsoft Teams
• Maintain a professional presence in all internal and external communications and meetings

Technical Skills

Candidates will undergo a typing assessment as part of the hiring process.

• Proficiency in: Microsoft Word (document creation and editing)
• Microsoft Excel (reports and trackers management)
• SharePoint (work order and task management)
• Outlook (email and calendar management)
• Microsoft Teams (calls, virtual meetings, screen sharing, and collaboration)

Professional Competencies

• Strong organizational and time management skills
• Ability to manage an average of: 50 active onboarding files 25 new candidates weekly
• Excellent verbal and written communication skills
• Professional and confident communication style
• Ability to work independently and prioritize effectively
• Strong attention to detail and commitment to accuracy
• Ability to thrive in a fast-paced, high-volume environment

Qualifications

• Required Experience: Minimum of 1 year call center (BPO) experience supporting US clients
• Previous experience working night shift or graveyard schedules
• Stable employment history with demonstrated reliability and commitment

Preferred Experience

• Experience in any of the following areas is highly advantageous: Virtual Assistant support
• Onboarding coordination
• Human Resources Payroll administration
• Benefits administration
• Customer support
• High-volume administrative operations

Benefits

• Competitive salary package + monthly performance bonuses
• Fixed night shift schedule and weekends off
• Comprehensive HMO coverage
• Early regularization opportunities
• Growth-focused and supportive workplace culture

Work Setup

Initial work arrangement is 100% onsite at Ayala Avenue, Makati for a minimum of 90 days. A hybrid work setup at Ayala Avenue, Makati or SM North Edsa may be considered based on consistent attendance, performance, and business requirements.

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PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously. You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values Report online: tp.integrityline.com Philippines toll-free hotline: [phone] Protecting Yourself During Recruitment To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.