Voice Banking Customer Support Specialist

Quess (Philippines) Corp; Taguig; Sur place; PHP 355 000 - 426 000; Plein temps

Résumé du poste

Quess (Philippines) Corp seeks a Customer Service Representative – Voice Financial to support banking and financial services customers. You will handle inbound calls, resolve concerns, and provide accurate assistance while meeting KPIs and customer experience targets.

Onsite at BGC, Taguig, the role offers a salary up to ₱35,000 monthly plus benefits and rotating shifts including nights, weekends, and holidays.

Qualifications

• High School graduate with 18+ months contact center experience.
• College graduate with 9+ months contact center experience.
• Inbound customer service experience preferred.
• Strong English communication skills.
• Willing to work onsite and in shifting schedules.

Responsabilités

• Handle inbound calls from banking and financial services customers.
• Resolve customer concerns and provide accurate assistance.
• Meet performance and customer experience targets.
• Work rotating shifts, including night/graveyard shifts, and weekends.

Connaissances

Inbound customer service

English communication

Description du poste

Quess (Philippines) Corp seeks a Customer Service Representative – Voice Financial to support banking and financial services customers. You will handle inbound calls, resolve concerns, and provide accurate assistance while meeting KPIs and customer experience targets.

Onsite at BGC, Taguig, the role offers a salary up to ₱35,000 monthly plus benefits and rotating shifts including nights, weekends, and holidays.