Financial Account Support Specialist — Voice & Chat

VXI Global Holdings B.V. (Philippines); Makati; On-site; PHP 357,000 - 402,000; Full time

Benefits offered by this job

Php27,000 per month

Performance Incentives – up to Php5,0

Night Differential Pay

HMO on day 1 + 3 dependents

Life insurance up to 500K

Salary paid biweekly

Career progression

Employee discounts

Job summary

VXI Global Holdings B.V. (Philippines) is hiring for Voice and Chat – Dedicated Queues in Makati. This role delivers specialized customer service to credit union members via voice or chat, with no sales expectations and no mode switching.

Requirements include at least 1 year of BPO experience, strong communication, and a high school diploma. Onsite role at Buendia, Makati, with Php27,000 monthly base pay, incentives, night differential, HMO, life insurance, and biweekly payroll.

Qualifications

• Minimum 1 year of BPO experience, preferably in a customer-facing role within financial services.
• Strong customer-first mindset and compliance with policies.
• Excellent verbal and written communication skills.

Responsibilities

• Provide courteous service via voice or chat according to queue assignment.
• Handle inquiries related to account balances, transfers, online/mobile banking issues.
• Maintain up-to-date knowledge of products and policies.
• Ensure compliance with financial regulations and standards.
• Participate in ongoing training to improve service quality.

Skills

Customer service

Active listening

Communication skills

Problem solving

Attention to detail

Education

High school diploma

Job description

VXI Global Holdings B.V. (Philippines) is hiring for Voice and Chat – Dedicated Queues in Makati. This role delivers specialized customer service to credit union members via voice or chat, with no sales expectations and no mode switching.

Requirements include at least 1 year of BPO experience, strong communication, and a high school diploma. Onsite role at Buendia, Makati, with Php27,000 monthly base pay, incentives, night differential, HMO, life insurance, and biweekly payroll.