Virtual Process: Customer Service Representative - Financial | Up to 35,000

Quess (Philippines) Corp; Taguig; On-site; PHP 355,000 - 426,000; Full time

Job summary

Quess (Philippines) Corp seeks a Customer Service Representative – Voice Financial to support banking and financial services customers. You will handle inbound calls, resolve concerns, and provide accurate assistance while meeting KPIs and customer experience targets.

Onsite at BGC, Taguig, the role offers a salary up to ₱35,000 monthly plus benefits and rotating shifts including nights, weekends, and holidays.

Qualifications

• High School graduate with 18+ months contact center experience.
• College graduate with 9+ months contact center experience.
• Inbound customer service experience preferred.
• Strong English communication skills.
• Willing to work onsite and in shifting schedules.

Responsibilities

• Handle inbound calls from banking and financial services customers.
• Resolve customer concerns and provide accurate assistance.
• Meet performance and customer experience targets.
• Work rotating shifts, including night/graveyard shifts, and weekends.

Skills

Inbound customer service

English communication

Job description

Join our team as a Customer Service Representative – Voice Financial supporting banking and financial services customers. Handle inbound calls, resolve customer concerns, and provide accurate assistance while meeting key performance and customer experience targets.

Job Highlights:

• BGC, Taguig – Onsite

• Up to ₱35,000 + benefits

• Banking & Financial Services Account

• Inbound Voice / Customer Service

• Rotational shifts, including night/graveyard shifts

• Willing to work weekends and holidays

Qualifications:

• High School Graduate with at least 18 months contact center experience, OR

• College Graduate with at least 9 months contact center experience

• Inbound customer service experience preferred

• Strong English communication skills

• Willing to work onsite and in shifting schedules